Support
Get help with installation, setup, product classification, cart integrity, monthly reports, billing state, or secure downloads.
Effective 15 August 2026
What to include
- Your .myshopify.com shop domain.
- The app page or workflow that needs attention.
- The approximate date and time of the issue.
- A short description of the expected and observed behavior.
Keep the request safe
Never send passwords, API tokens, payment information, customer names, email addresses, phone numbers, postal addresses, full order exports, or unredacted screenshots. Support may ask for a Shopify order reference or sanitized technical evidence when necessary.
Report and billing recovery
Report generation and download require Pro, a current authenticated Shopify session, the correct shop tenant, and canonical billing authorization. If access is missing, reopen the embedded app and follow the recovery guidance before retrying.
Service provider
Genius Nutrition S.R.L.
Business Logistic Center, Strada Tamasi nr. 20, Hala 6A, Buftea, Ilfov, 070000, Romania, European Union
Trade Register J23/4568/2015; VAT RO35355847